ybaji's Privacy Policy

1. Introduction & Scope

ybaji ("we", "our", or "platform") is an online gaming and betting service operating in Bangladesh. This privacy policy explains how ybaji collects, stores, processes, and protects the personal information of its users ("you", "user").

By creating an account or logging in to use ybaji's services, you agree to the terms of this privacy policy. This policy should be read together with our Terms & Conditions.

This policy applies to our website, mobile site, and all ybaji-related digital services. It does not apply to third-party websites or services, and ybaji is not responsible for their privacy practices.

2. What Information We Collect

ybaji collects information in several ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

Information you provide to us yourself when creating and managing your account:

• Full name and date of birth
• Email address
• Mobile number
• Password (stored in encrypted form)
• Documents required for identity verification (national ID card or passport)
• Payment method details for financial transactions (bKash, Nagad, Rocket, Upay or bank account information)

2.2 Automatically Collected Information

When you use the ybaji platform, the following information is collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Time, date, and duration of sessions on the platform
• Pages visited and navigation patterns
• Information obtained through cookies and similar tracking technologies

2.3 Transaction & Gaming Information

Information related to your account activity that we automatically record:

• Deposit and withdrawal history and amounts
• Gaming activity and betting history
• Account balance and transaction details
• Bonus redemption and usage history

3. How We Use Your Information

ybaji uses collected information only for specific and legitimate purposes. The main reasons we use your information are:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To provide gaming services, activate bonuses, and process transactions.
• Identity Verification: To complete customer identity verification (KYC) processes in compliance with applicable regulations.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve any issues and answer your questions.
• Platform Improvement: For analytical work to improve the quality of our services.
• Communications: To send important policy updates, security alerts, or transaction-related notifications.
• Responsible Gaming: To monitor gaming behaviour under our responsible gaming policy.

4. Information Sharing & Disclosure

ybaji may share your personal information only in very limited circumstances and only with the parties listed below:

4.1 Service Provider Partners

We may engage trusted third-party providers for specific tasks such as payment processing, technology services, or customer support. These partners will only receive the information necessary to complete their specific tasks and are contractually obligated to protect it.

4.2 Legal Obligations

ybaji may disclose information where required to fulfil a legal obligation, comply with a lawful order from a competent authority, or meet regulatory requirements.

4.3 Fraud & Abuse Prevention

A limited amount of information may be shared with relevant authorities to detect suspected fraudulent activity in order to protect users or the platform.

5. Cookies & Tracking Technologies

ybaji uses cookies and similar technologies (such as local storage and web beacons). Cookies are small text files stored in your browser that help improve platform functionality and the user experience.

5.1 Types of Cookies & Their Use

• Essential Cookies: Required to maintain active login sessions and operate core platform functions.
• Functional Cookies: Used to remember language preferences and other settings.
• Analytical Cookies: Used to understand site usage and improve our services.
• Security Cookies: Used for fraud detection and account protection.

You can disable cookies through your browser settings, though this may limit some platform functionality.

6. Data Retention

ybaji retains your personal information only for as long as necessary. The retention criteria are as follows:

• Account Information: For as long as your account is active, and for the period required to meet applicable legal or regulatory obligations after the account is closed.
• Transaction Records: In accordance with regulatory requirements applicable to financial records.
• Identity Verification Documents: For the period required under KYC regulations.
• Communication Records: For a reasonable period after support-related communications are resolved.

After the retention period ends, data is securely deleted or converted into an anonymised form.

7. Your Rights

As a ybaji user, you have the following rights regarding your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances you have the right to request deletion of your information, though some data may need to be retained due to legal obligations.
• Right to Object to Processing: In certain circumstances you have the right to object to the processing of your information.
• Right to Data Portability: The right to request your personal information in a structured format.
• Right to Withdraw Consent: Where information is processed on the basis of consent, the right to withdraw that consent at any time.

8. Data Security Measures

ybaji takes industry-standard technical and organisational measures to keep your information secure:

• SSL Encryption: All data transmitted between the platform and your device is protected by SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Access Controls: Only authorised and trained staff have limited access to the information they need.
• Regular Security Reviews: Regular security assessments are conducted to identify potential vulnerabilities.
• Data Backups: Secure backup systems are maintained to ensure the safety of your data.

However, no transmission of data over the internet is entirely risk-free, and ybaji cannot guarantee absolute security. You also bear partial responsibility for maintaining the security of your account.

9. Protection of Minors' Information

ybaji's services are intended only for users aged 21 and above. We do not knowingly collect or process the personal information of any minor.

If we are informed that a minor's information has been collected inadvertently, we will take immediate steps to delete it. Parents or guardians may contact us at [email protected] regarding this matter.

To learn more about responsible gaming and the protection of minors, visit our responsible gaming page.

10. Third-Party Services & Links

The ybaji platform integrates third-party services such as payment gateways and game software providers. These third parties have their own privacy policies, and their own terms apply to the use of their services.

We only share with these partners the information necessary to deliver the service. For example, during payment processing, the information required to complete a transaction is shared with payment platforms such as bKash, Nagad, Rocket, or Upay.

11. Policy Changes

ybaji reserves the right to update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Displaying a notice on the platform
• Sending a notification to your registered email
• Updating the date at the top of this page

Continued use of the platform after changes take effect will be considered acceptance of the revised policy. We therefore encourage you to review this page regularly.